Refund Policy

How cancellations, billing issues, and discretionary refunds are handled for Mark My Listing subscriptions.

Last updated September 11, 2026

Subscription Cancellations

You may cancel your subscription at any time before your next billing cycle. Cancellation stops future renewals, but access for the current paid period may continue until that billing period ends unless otherwise stated.

General Refund Position

Payments for the current billing period are generally non-refundable once processed. This helps support access to the software, ongoing maintenance, and the delivery of digital service capacity during the active term.

Duplicate or Accidental Charges

If you believe you were charged in duplicate or billed by mistake, contact support and the issue will be reviewed in good faith on a case-by-case basis.

Service Issues

If there is a significant service issue that materially prevents normal use of Mark My Listing, we may review the situation and offer a discretionary refund, account credit, or other reasonable resolution where appropriate.

Assistant Request Packs

If a request-pack payment is refunded or reversed, the requests granted by that pack are removed. Requests already spent may be deducted from later extra-request purchases. Contact support if a payment or request allowance appears incorrect.

Billing Support

For subscription, billing, or refund questions, contact support@markmylisting.com. We aim to review issues fairly while keeping the policy clear and protective for the business.